Welcome to the FAQ
What is the current delivery time?
We are currently offering free 3-day shipping for all orders.
How much is the AATSS system?
The AATSS V1 system costs $2,699.
Is the AATSS FDA approved?
The AATSS is not FDA approved. However, the FDA's most recent guidance authorizes thermographic systems "for initial body temperature assessment for triage" regarding COVID-19. The AATSS also has either equivalent or better performance specifications when compared to IEC80601-2-59:2017 certified medical devices.
I am a distributor and I would like to get a sample to examine, what should I do?
We are actively looking to partner with distributors. Please give us a call at (866) 742-4797 and we will direct your call to the proper channels.
What discounts are available?
We provide quantity discounts starting from 50 units as well as special discounts to essential businesses, hospitals, schools and public institutions. Please contact us through our website chat, phone number, contact form or email for more information.
Is the AATSS accurate?
Yes, our system is extremely accurate to ± 0.5 °F, exceeding the FDA specifications of ± 0.9 °F required for thermographic devices.
Can I pair the AATSS with other systems?
What are the alert options for when the AATSS detects a fever?
The default configuration is to sound an alarm from the onboard speakers. The AATSS V1 provides text notifications as an option. The AATSS V2 Pro will allow for email notifications, text notifications, and a push notification to a security or secretary desk.
How difficult is it to set up?
Not difficult at all.
The AATSS comes with a 1-year manufacturer warranty, extendable up to 3 years. Each additional year is $250. For units out of warranty, we provide repair services for a small fee. Full warranty information can be found here.
Can the AATSS be set up outdoors?
What are the dimensions of the AATSS?
The AATSS V1 is 11.4 inches tall, 4.9 inches wide, and 1 inch thick without any mounting.
Software customization options?
We do not offer software customizations at this time for small orders. For now, the main goal of the company is to supply the immense demand in the US for temperature screening.
What temperature counts as fever?
The system is set to alert at 99.5 °F by default. This is due to the fact that skin surface temperature is typically lower than body temperature by around 1 degree.
Can I send data collected to another device?
Yes, the AATSS V2 Pro allows for exporting logged data as .csv files. No photos are stored in the device unless the user turns on this function.
How is data handled?
The AATSS V2 Pro only stores data on the device itself, Richtech does not handle client data in any way. The V2 Pro is a LAN based system, so information can only be accessed by other systems on the LAN. The AATSS V2 Pro's database has field-level encryption and secure HTTPS transmissions.