Welcome to the FAQ

What is the current delivery time?


We are currently offering free 3-day shipping for all orders.




How much is the AATSS system?


The AATSS V1 system costs $2,699. The AATSS V2 Pro system costs $3,299. Additional options include a $300 display pedestal, table mount, glass wall mount, adjustable arm mount, turnstile mounting and our new adjustable height stand. You can find pictures on our product pages. You may place your purchase on our website through Paypal or credit card. If you are experiencing issues with credit card payments please reach out to our chat for payment assistance.




Is the AATSS FDA approved?


The AATSS is not FDA approved. However, the FDA's most recent guidance authorizes thermographic systems "for initial body temperature assessment for triage" regarding COVID-19. The AATSS also has either equivalent or better performance specifications when compared to IEC80601-2-59:2017 certified medical devices. Our device is also registered with the FDA as a Fever Detection Kit.




I am a distributor and I would like to get a sample to examine, what should I do?


We are actively looking to partner with distributors. Please give us a call at (866) 742-4797 and we will direct your call to the proper channels.




What discounts are available?


We provide quantity discounts starting from 50 units as well as special discounts to essential businesses, hospitals, schools and public institutions. Please contact us through our website chat, phone number, contact form or email for more information.




Is the AATSS accurate?


Yes, our system is extremely accurate to ± 0.5 °F, exceeding the FDA specifications of ± 0.9 °F required for thermographic devices. The accuracy of our sensors has been independently verified by many of our clients, big and small. Our system has also passed the rigorous SGS (Nationally Recognized Laboratory) Testing with official certification.




Can I pair the AATSS with other systems?


Yes. As an example, the AATSS V2 Pro can be connected to automated doors through a switch relay. Once the AATSS V2 Pro confirms a person's identity through facial recognition, it can send a switch signal to the door and automatically open the door. The AATSS V2 Pro can also be set up on a LAN network to connect to a centralized point such as a security/secretary desk for remote monitoring and high temperature alert notifications. The AATSS V2 Pro can be paired in series with a security badge reader to require multiple levels of authentication. ADP and Kronos integration coming soon!




What are the alert options for when the AATSS detects a fever?


The default configuration is to sound an alarm from the onboard speakers. The AATSS V1 provides text notifications as an option. The AATSS V2 Pro will allow for email notifications, text notifications, and a push notification to a security or secretary desk. The AATSS V2 Pro allows for customization of most parameters such as temperature alert thresholds, automated door access control settings, and facial recognition tolerance levels.




How difficult is it to set up?


Not difficult at all. As a fully automated system, no training or oversight is required. It is meant to be plug and play. For setup, you can plug the AATSS directly into a wall socket and it will be ready to scan after 30 seconds of boot up time. This is true for both the AATSS V1 and V2 Pro, the only difference is that the V2 has extra functionality if required. For integrated solutions, such as automated door integration, more setup will be required.




Warranty information?


The AATSS comes with a 1-year manufacturer warranty, extendable up to 3 years. Each additional year is $150. For units out of warranty, we provide repair services for a small fee. Full warranty information can be found here.




Can the AATSS be set up outdoors?


Yes. However, no direct sunlight should shine on the device or the face of the person being screened. We recommend a well shaded area for best performance. The AATSS V2 Pro has structural improvements that reduce sunlight interference for better outdoor performance. An IP65 rated V2 Pro has an optional visor attachment and is also waterproof.




What are the dimensions of the AATSS?


The AATSS V1 is 11.4 inches tall, 4.9 inches wide, and 1 inch thick without any mounting. The AATSS V2 Pro is 9 inches tall, 4.7 inches wide, and 1 inch thick without any mounting.




Software customization options?


We do not offer software customizations at this time for small orders. For now, the main goal of the company is to supply the immense demand in the US for temperature screening. For custom software integration, we provide a full array of open and free APIs available on the AATSS V2 Pro with webhook event streams, live feed RTSP, as well as FTP for data exporting.




What temperature counts as fever?


The system is set to alert at 99.5 °F by default. This is due to the fact that skin surface temperature is typically lower than body temperature by around 1 degree.




Can I send data collected to another device?


Yes, the AATSS V2 Pro allows for exporting logged data as .csv files. No photos are stored in the device unless the user turns on this function. A wide array of free and open APIs for custom software integration is available on the V2 Pro platform.




How is data handled?


The AATSS V2 Pro only stores data on the device itself, Richtech does not handle client data in any way. The V2 Pro is a LAN based system, so information can only be accessed by other systems on the LAN. The AATSS V2 Pro's database has field-level encryption and secure HTTPS transmissions.





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All prices listed are in USD